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However, he remained president of the company and “continued to meet clients and assist designers in our showrooms every weekend,” his granddaughter said. I too got swindled by the tiny print and the totally bogus return policies. I shouldve known better when I saw the salesmen being too pushy.
Langham Channel Tufted Sofa in Fayette Cloud
Reflecting back on 80 years, Walter E. Smithe Jr. looks toward the future - Daily Herald
Reflecting back on 80 years, Walter E. Smithe Jr. looks toward the future.
Posted: Sun, 22 May 2016 07:00:00 GMT [source]
The complaint person Doris tells us WE ordered the wrong cushions ("plush" instead of extra firm) even though our designer agreed with us that extra firm was ordered. Originally offered nothing, but with our on-going complaints, offered replacement with NO guarantee. It's their merchandise, why can't they guarantee it?
LOUISE LONG SOFA - DESIGN YOUR OWN - 35IN BACK
Smithe Signature builds furniture to fit any size person, any size space, and any style category. With thousands of frame combinations to choose from, Walter E. Smithe customers are sure to find a piece that is perfect for them. Smithe Signature produces a spectacularly unique collection of home pieces, each one incredibly beautiful and perfect. Smithe Signature is an eclectic collection of beautifully built home furnishings that are created with the ever-changing needs of our customers in mind. Smithe Signature furniture features custom-upholstery furniture that holds itself to the highest standard of excellence.
Tate Queen Sleeper Sofa
They've just called to tell me that they've determined that it's natural wear. We have a 10 year old sectional in another room that was half the cost and it has held up wonderfully. I am disgusted with how this has been handled especially since my conversations with their in home service people were apparently vastly different from what they actually reported to the company! What's worse is that a friend of mine and I shopped together and bought the SAME EXACT (different fabric) set and is having similar issues. My advice is shop elsewhere because you're going to spend A LOT for really poor quality over the long term. They told me if I wasn't happy with the couch I needed to report it within the first 14 days.
Four sisters carry the Walter E. Smithe brand into the future - Daily Herald
Four sisters carry the Walter E. Smithe brand into the future.
Posted: Mon, 20 Jul 2020 07:00:00 GMT [source]
I asked when this had happened and she said 3 weeks ago! Our expert designers are highly trained to create a design concept that meets your needs and wants, then find the products and options to bring that concept to life. Schedule an appointment in home, in store or virtually and get started today. Custom also means you can customize individual pieces to meet your needs and create a look that's totally you — no cookie cutter "rooms to go". Select your fabrics, finishes, the sit of your cushions — you name it. Smithe then went into the computer industry – working for General Electric and IBM in 1967, according to his obit.
Was told parts were in again and the guy came out on August 7 and now said that they sent the wrong part. I emailed them same day and told them the situation and have not heard from them since. Along with all of this, they have sent me 2 notices that I owe money on this chair.
Our 10 Chicagoland showrooms and our ecommerce site are at your service for any size project. Living rooms, dining rooms, bedrooms, nursery, outdoor living/patio, home office, chairs, tables, sofas, rugs, art, and accessories - we have it all to make your home the beautiful and comfortable place it is meant to be. @WalterESmithe hi - I am a long time customer of WalterESmithe and I am looking for help from Arlington Heights IL shoroom.
Recent Furniture Purchase
In the main time seems on one of the sofas started splitting. I called in to report this to see what can be done about it since we had it for one month. I was given so many run arounds by extremely rude staff that I gave up and just decided to let it go.Second sofa was delivered in November. In this whole chaos I was informed I would not be charged until sofas are delivered. This purchase was made during 24 months no interest promotion.
“It’s a constant toggle between work and family talk,” notes Colleen, but at the end of the day they’re focused on creating a furniture company that helps clients truly curate a home. My family and friends will NEVER EVER buy anything from this store again . I cant 'believed how low quality of furniture and service they provide. Walter E. Smithe specializes in beautiful furniture and beautifully designed rooms, created custom for each client.
But he soon returned to the family furniture business that his father first started in 1945, and pioneered the concept of custom-order furniture in the Chicago area. Walter E. Smithe is a furniture company based in Itasca, Illinois. The company makes, sells, and repairs furniture, specializing in custom upholstery, and operates ten showrooms throughout the Chicago metropolitan area. It was founded by Walter Edward Smithe and Bill Shanahan in 1945.
If you unplug the chair for some time and plug it back in, it will begin to recline again, but the foot rest does not come up very high like it used to. If you use it to lift (which is what I need it for) it will not recline again. They came out on March 2, 2021 and the guy said they would have to order parts. They did not seem to know anything about it and finally said they would a rush on the parts (1-2 weeks). They came on June 17 and the guy said that all the parts were not there. Tried to get a refund or a new chair but have had problems with that also.
Forget the expensive commercials and hire designers who know what they're doing. Couldn't get resolved.Finally took offer to "reselect" new sofa for $719 difference (plus to reprotective coat cost). Blamed US for ordering "plush" instead of "extra firm" cushions for sinking seat...though our designer agreed we had ordered extra firm cushions.Offered nothing. With repeated complaints, offered to replace cushions with NO guarantee.
I received this month statement and I was charged $901.11 deferred interest!? I called customer service (agent L40) who was beyond rude told me apparently supervisor said promo ended on 8/16 and nothing they can do. She said there is no record of our second delivery!?
"Mr. Smithe" decided that I could have an in-store credit to buy something else in the store.Why would I want to purchase anything from a store that has refused to return my money? I purchased a bedroom set from Walter E Smithe a few years ago and although it took MONTHS for delivery, all said and done, it's a beautiful set. When we moved into our new home we decided to go back and purchase a new sectional. It is just now 2 years old and looks like garbage. It sinks in the middle of the sofa portion, the fabric has stretched terribly and the cushions inside must be simply disintegrating because the back inserts on the couch are only now about half full. I've called them to complain, had 2 different service calls where both men agreed the sofa was not in good shape considering the time we've had it, not to mention it's nearly $6, 000 price tag!
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